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4 Ways to Connect with Customers Through New Media

Filed under: Tip of the Day

Rules of EngagementDid you know: Customers who engage with companies over social media spend 20% to 40% more money with those businesses than other clients?

Yes, it’s a brave new world, folks, and unless you’re out there working the interwebs you’re missing out big time. This month’s Counselor story titled “Rules of Engagement” focuses on how distrubutors can boost their sales by utilizing 4 innovative means to better market to clients. Click here to read the story … and in the meantime, here are the 4 basic tips: (Click the link for more explanation)

  1. Get Your Game On
  2. Video Makes a Marketing Star
  3. Survey Says …
  4. APP-ointment Buying

Top 10 Fastest-Growing and Slowest-Growing Job Sectors

Filed under: Tip of the Day

Hot New MarketsIf you’re a distributor in this industry, you probably already know that education, financial and health-care are some of the top markets. But what are some of the up-and-coming markets gaining steam that you should be targeting?

That’s the question Counselor magazine asked in its March issue for the article “Hot New Markets“. Read on to find out about five new markets that offer big sales opportunities in 2013. And in the meantime, here are the 10 fastest-growing and slowest-growing sectors in the U.S. between 2010-2020.

HOT!

  1. Registered Nurse
  2. Retail Salespeople
  3. Home Health Aides
  4. Personal Care Aides
  5. Office Clerks
  6. Food Preparation and Serving Workers
  7. Customer Service Representatives
  8. Heavy and Tractor-Trailer Truck Drivers
  9. Laborers and Freight, Stock and Material Movers
  10. Post-Secondary Teachers

NOT!

  1. Word Processors and Typists
  2. Data Entry Staffers
  3. Miscellaneous Agricultural Workers
  4. Fast-Food Cooks
  5. Postal Service Clerks
  6. Switchboard Operators
  7. Postal Service Carriers
  8. Sewing Machine Operators
  9. Postal Service Mail Employees
  10. Farmers, Ranchers, and Other Ag Managers

Ask A Supplier - Kim Newell, World Wide Lines

Filed under: Special Feature

Kim NewellGot a question you’re just burning to ask an industry supplier, but don’t know how to go about doing it? Advantages magazine has got you covered!

As a complementary online exclusive to an April article on how to be better partners with suppliers, Kim Newell (at right) of World Wide Lines is available to answer any supplier-related questions you may have. Just send an email to Staff Writer Jennifer Vishnevsky (jvishnevsky@asicentral.com) with your question and she’ll forward to Kim. Once Kim has had a chance to respond, all of her Q&A’s will appear here.

Good luck, and don’t miss out on this chance to ask a well-respected industry supplier a question!


Fastest-Growing Ad Specialty Companies

Filed under: Awards

From Counselor PromoGram:

Is Your Company One Of The Fastest Growers?

Counselor is on the hunt for the fastest-growing companies in the ad specialty market. Did your company increase its revenues double-digits in 2011? We want to hear from you. Enter Counselor’s Fastest-Growing Companies (both suppliers and distributors can enter) awards by clicking here and filling out the online form. 

The top 10 Fastest-Growing Suppliers and Distributors will be honored in the May issue of Counselor. Click here to enter now.

So what are you waiting for? Enter the awards now! To see the fastest-growing companies in the ad specialty industry from the past five years, click here. Below are the #1 fastest-growing suppliers and distributors in the industry for the past five years, along with their % of growth.

2011

  • Distributor: Mediacation asi/267029 (400% growth)
  • Supplier: U.S. Flash & technologies asi/93131 (1,002% growth)

2010

  • Distributor: The Kanga Group asi/238906 (559% growth)
  • Supplier: Visstun asi/93975 (922% growth)

2009

  • Distributor: Touchstone asi/345631 (273% growth)
  • Supplier: eGrips Technology asi/54596 (1,700% growth)

2008

  • Distributor: Level 2 Sportswear Inc. asi/252696 (275% growth)
  • Supplier: Impressline asi/62479 (500% growth)

2007

  • Distributor: Gimmees.com, asi/207070 (902% growth)
  • Supplier: Source Abroad Inc., asi/88242 (1,220% growth)

Introducing Score! from Wearables Magazine

Filed under: Fun, Wearables, site updates

ScoreOne thing that’s certainly not lacking here at ASI Central is a fraternity for professional sports fanatacism. From rooting for our favorite teams to managing our fantasy ones, pro sports provides not only a valuable and tempory escape from the rigors of the day, but ample opportunity to rib a rival fan over his team’s shortcomings. (Being a Yankee fan working among Phillie Phanatics, I took more than my share of liberties in 2009!)

And anytime you can combine sports and the job, well that’s just gravy man! Which brings me to the point of this blog …

Beginning with the January 2012 issue and occurring every other month, Wearables magazine has unveiled a brand-new section called Score! that will drop some knowledge on how to win more sports business through sales strategies and trends. In addition to the great magazine content, Editor C.J. Mittica has included an online component that includes everything from case studies to favorite sports lists.

The inaugural Score! focuses on basketball. Read the article here, and check out the online exclusive here.

And as a quick supplement to the blog, the following are the top 10 most-popular NBA jerseys (Source: InsideHoops.com), followed C.J’s top 3. Enjoy!

  1. Los Angeles Lakers
  2. Boston Celtics
  3. Miami Heat
  4. New York Knicks
  5. Chicago Bulls
  6. Oklahoma City Thunder
  7. Orlando Magic
  8. San Antonio Spurs
  9. Denver Nuggets
  10. Phoenix Suns

C.J.’s Top 3:

  1. Celtics
  2. Lakers
  3. Warriors

What’s your take? Which NBA team jersey do you think is the best?


Tip of the Day - Win Back A Client

Filed under: Tip of the Day

After a big merger and many management shifts, distributor Active Concepts (asi/104857) has lost a major pharmaceutical company as a client. Here are four ways for owner Debbie Honig to win the client back.\

  • Ask for referrals. Honig should speak to any contacts she has within the client company and try to get them to refer her to the new decision-makers. Internal contacts often have a lot of influence on how executives make purchases. Honig should be using these contacts to her advantage as much as possible.
  • Target decision-makers. Once she identifies exactly who is making the purchasing decisions, Honig should target those people with her marketing and sales efforts. During a merger and management shift, the key for a former vendor is to get in the good graces of any new decision-makers. It may feel like starting from square one with a client you already know, but in reality this is a completely new client. New buyers equals new client.
  • Provide ideas. Honig needs to stay relevant with this company by offering those decision-makers marketing and promotion ideas. Active Concepts knows the client’s business quite well, considering Honig has done work for them for years now. Put that experience to use by offering marketing ideas that provide solid returns on the client’s investment. 
  • Go to a trade show. Can’t get into a former client’s office? Go to a trade show where they’re exhibiting. They’re probably using promotional products there anyway, so it could be a great place to begin a conversation with new contacts.

From Counselor’s July 2010 issue.


Tip of the Day - Make A Great First Impression

Filed under: Tip of the Day

First ImpressionExperts say first impressions are made in the first 20 seconds. Make a bad one, though, and you’re up the proverbial creek. It’ll be a long time coming before you can reverse it.

With that in mind, selling today requires your strongest, smartest efforts in person to get noticed among the crowd and earn the opportunity to interact with buyers on a transactional level. Read on to learn how longtime sales pros think and act so that they make a standout first impression.
 
In those instances where you actually interact with a prospect, the objective goes beyond mere credibility; this is the moment to develop trust and likeability. Bill Lampton, a former fundraising executive who is now president of Championship Communication in Gainesville, GA, notes that the first live impression is not about making a sale – it’s about proving to the prospect that he or she is the focus of attention instead of the rep or the products.

“In fundraising, I realized the one thing I absolutely had to demonstrate in the first meeting was that I was a good listener,” Lampton says. “It takes discipline to keep asking questions and making notes rather than jumping in and talking, so you have to practice it. But doing that makes other people so comfortable that they think, ‘If I go with this person, they’ll listen to my problems and challenges.’ You’ll be remembered even if they don’t have any immediate needs.”

For Deb Johnson, co-owner of On Target Promotions (asi/287578), the approach goes like this: She demonstrates a bit of knowledge about the prospect’s company and their industry, and then she frames her job in terms of the benefit it brings to clients. “I say that we use promotional products to keep their name and brand image in front of clients, to increase the effectiveness of direct mail and to motivate,” she says. Then, she asks questions about overall business objectives, who the targets of their programs are and what they’ve done in the past. Only after all this does she ask about immediate needs for which she could offer ideas.

Valerie Atkin, president of dkspecialties (asi/181469), points out that there’s a difference between showing confidence and showing arrogance. “Don’t go in and say, ‘I’ve done a lot of research and I know all about your business, and I know exactly what you need,’” she says.

Johnson adds, “Your initial knowledge shows respect, but your questions show humility in recognizing that you must learn more in order to do your best for them.”

An example: Sharon Schamehorn, co-owner of Elite Sportswear & Promotional Products (asi/186738), recently spoke on the phone with the head of a safety products company who wanted items for his trade-show booth. She began by asking him about pressing topics in that industry, as well as the present state of his business in particular. “He just lit up and went on and on – he actually wanted to spend more time talking to me than we had. At the end, I got three orders instead of one.”

With several generations coexisting in the business world these days, there might be a temptation for a rep to try to adapt his or her personality to match that of the prospect in order to make a connection. Big mistake. “Reps are taught to mirror the mannerisms and pacing of a prospect, but you still have to be yourself,” Lampton says. “Anything more is you trying to manipulate the situation. If the prospect senses that, you’re done.”

Atkin strives to finds common ground if the prospect is noticeably younger. For example, “I’ll try to find out which recent movies we might have both seen. I just want them to feel like, ‘This is a real person who I have something in common with, not just a salesperson interested in my money.’ Come at it as two people simply having a conversation about whatever is going on in the world, and then shift over to business.”

On the other side, Joanne Franklin, president of Joanne Franklin Packaging & Promotions (asi/198020) notes that companies are always looking for unique and fresh ideas from the promotional field, “so a prospect who is considerably older, while they understand the value of experience, is also probably quite open to hearing ideas from a younger person who has new perspectives.” Bring to the table one or two cool new ideas to show that you are plugged in, but also demonstrate that you can cater to their entire audience. “Don’t walk in and come across as overly cool or hip – it’s too limiting,” she says.


Tip of the Day - Gain More New Business

Filed under: Tip of the Day

More RevenueRight now, savvy distributors are focusing their efforts on expanding revenues. They’re doing everything they can to find new business, and ultimately, grow their customers bases. If there’s anything distributors are craving these days it’s a greater volume of orders to help negate a lack of productivity last year.

But how to do it? How can you find new business when clients are still hesitant to break open their marketing banks? The simple answer could be to call new prospects, to expand your marketing efforts to include new target markets. But it takes a deeper and more strategic effort than that. It means focusing on referral programs, making new partnerships and becoming an expert in areas that may have previously been foreign to you. Here are three ways distributors can ramp up their new-business-generation efforts right now.

Get Referrals
Asking clients to suggest other clients is one of the surest ways of driving new business. But the key to drumming up those suggestions, says Adrian Miller, president of Adrian Miller Sales Training, is to ask for it the right way at the right time.

“Last year was the time for distributors to get proactive, maybe even the year before,” she says. “When business is really good” it’s easy to get complacent and ease up on new business development. Distributors who do that risk losing sales skills and ultimately becoming “order takers” – never a stable market position.

Instead, the time to ask for referrals is when you’re at your highest point with a client and that’s when they’re first doing business with you. “There’s a euphoria when a deal closes that distributors can use to their advantage to ask for business referrals,” says Drew Stevens, president of Stevens Consulting Group, and author of Split Second Selling.

After landing a referral, it’s vital to thank clients for that new business, says Daniel Murphy, president and founder of The Growth Coach, a coaching franchise system. “Most small businesses don’t send a periodic gift of value,” he says. A $25 gift card to Starbucks sent periodically, or after a referral results in an order, builds rapport for future referrals, Murphy says.

Cast The Net – Locally
“Even with referrals you have to network, network, network,” Miller says. But keep in mind, he adds, “not all places are best for you and not all events are where you should be.”

How to determine the best places to network? One point to remember is that bigger isn’t always better. Too often distributors attend large-scale trade shows or networking events, thinking volume is the key to more sales, only to find disappointment when leads don’t develop or pan out.

Volume is indeed important, Miller says, but in local, more intimate settings that offer better one-on-one pitch potential. Just make sure that one-on-one face time doesn’t keep you focused on one person for the entire meeting. “You don’t want to be stuck in a corner with someone,” Miller says. “If you find yourself talking with someone for too long, you have to disengage and move on.”

Cold-Call In Cyberspace
You’d be surprised by the amount of new business smart marketers are finding online. Shel Horowitz, a business consultant and author of the upcoming book Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet, gave a speech in Switzerland recently to a group of international business executives. He landed that high recognition gig through a post on the social and business networking site LinkedIn.

“Someone posted a note saying they were looking for speakers,” Horowitz says. “I had been wanting to go from being a national speaker to being an international speaker for years.”

He sent a proposal and was invited to Davos not too long after. On another occasion he landed a speaking engagement through Twitter.

Indeed, business opportunities abound almost anywhere, particularly online. Begin to create a presence online by signing up on Twitter, LinkedIn and Facebook. Then enhance your online following by sending regular e-newsletters to both clients and prospects. The key, though, to a successful newsletter is to not make it a hard-sell marketing piece – it should offer some value to recipients so that they remember you and your company as a trusted resource and marketing expert.

From Education Adviser, vol. 26


Tip of the Day - Self-Promote With T-Shirts

Filed under: Tip of the Day

T-shirtTrying to come up with a fresh way to promote your business? Consider the branded T-shirt market, where novelty always sells. “The true definition of ‘novelty’ is something fresh, new and innovative,” says Michelle Swayze, marketing director for In Your Face Apparel (asi/62494). “Some may place the old-school mentality of novelty items being fad items that quickly pass away, but that’s just not true. A novelty item can stay fresh, new and innovative for some time.”

Novelty shirts are a great way to show clients who may have stopped spending that you’re still current, fun and capable of appealing to youthful clients who are driving much of the market today. “Customized T-shirts are a great way to get the foot in the door with your clients,” says Bayo Simmons, CEO of All Fashion Services (asi/37166).

Consider a self-promotion using novelty T-shirts with an innovative design that integrates your logo and brand colors. Novelty tees are big in summer, and with Labor Day and endless company picnics, outings and events, this is a great time to remind your clients about the quality and creativity of your products. It’s also just in time for back-to-school, and novelty tees are especially popular with the school-age crowd.

From WearableStyle, vol. 123


Tip of the Day - Attract More Clients to Your Website

Filed under: Tip of the Day

WebsiteToday, most successful businesses have an online presence, and depending on the industry, the website will draw in certain types of visitors. A few key details can help your site attract more clients.

  1. Create an engaging and unique design.
    Your website is often the first impression a prospective client gets, so you need to make the most of it. There are plenty of templates available for website design, but if you cater to a creativity-based industry, consider adding some flair and unique touches to show that creativity right away. Black Duck Inc. (asi/140730) sports a comic book superhero theme on its website. “If you’re in a creative business and you’re trying to sell yourself on the Internet,” says Doug Bird, president of Black Duck, “it doesn’t make sense to have a template-based cookie-cutter website.”
  2. Choose a memorable and appropriate domain name. 
    Darin Andersen, president of Embroidery.com, pushed hard to acquire the company’s domain name in the late 1990s because he saw the exploding popularity of the Internet. “We just kept offering money for it till we bought it,” he says. A memorable name is a good way to draw and keep customers, because they always know how to easily find you. Whether it’s catchy or just easy to remember, a good domain name can do wonders for your business.
  3. Embrace the Internet community. 
    At its base, the Internet is simply a means of communication and information flow. Social networking sites like Twitter and Facebook may seem trivial or foreign at first, but if your customers are using them to communicate, you should consider it, too. Ed Levy, head of Digitize4U, created EmbForum.com as a means to help embroiderers and digitizers help each other. In the process, he increased his company’s visibility and credibility. “It’s all about visibility,” he says. “That has really helped us over the years.”

From WearableStyle vol. 126


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