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Monday
November 26, 2012 Oops, My Bad! 5 Ways to Fix MistakesFiled under: Tip of the Day
This month’s Counselor feature story titled “Pain Points” includes a nice inset of advice that helps to turn mistakes into an opportunity to strengthen a client relationship. For the full story, click here. And in the meantime, here are the 5 tips:
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We all make them, but it’s how we deal with mistakes that can really make or break a customer relationship. Pass the buck, blame others, or deflect responsibility and you could permanently harm a relationship, even one that’s endured for years.
[...] you in on a little secret – neither are we (we’re close, but not quite). So we’re careful to fix our mistakes and continue to build trust within our client [...]