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Oops, My Bad! 5 Ways to Fix Mistakes

Filed under: Tip of the Day

5 Tips to Fix MistakesWe all make them, but it’s how we deal with mistakes that can really make or break a customer relationship. Pass the buck, blame others, or deflect responsibility and you could permanently harm a relationship, even one that’s endured for years.

This month’s Counselor feature story titled “Pain Points” includes a nice inset of advice that helps to turn mistakes into an opportunity to strengthen a client relationship. For the full story, click here. And in the meantime, here are the 5 tips:

  • Cop to it.
  • Recognize how it happened
  • Aim, don’t blame
  • Write it down
  • Resolve that it won’t happen again


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