November 26, 2012
Filed under: Tip of the Day
We all make them, but it’s how we deal with mistakes that can really make or break a customer relationship. Pass the buck, blame others, or deflect responsibility and you could permanently harm a relationship, even one that’s endured for years.
This month’s Counselor feature story titled “Pain Points” includes a nice inset of advice that helps to turn mistakes into an opportunity to strengthen a client relationship. For the full story, click here. And in the meantime, here are the 5 tips: