Filed under: Tip of the Day
Use these three tips as a starting guide to weeding out which customer service reps (CSRs) are worth bringing in for an interview:
- Use the phone. Interview CSR candidates on the phone so you can see exactly how they’ll interact with many of your customers – through the telephone.
- Get them talking. Have CSR prospects tell stories of how they helped to increase sales or satisfy an angry customer. Make them back up revenue claims through anecdotes.
- Avoid job-hoppers. You want service people who are completely engaged with your company and clients. Look for evidence of loyalty from CSR candidates
For more tips and advice on hiring customer service reps, go to Stitches Embroidery Business Insights volume 135